FAQs

1. How can I contact you?

You can reach us via email at heatwave0160@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all shipments are processed efficiently to minimize delivery times.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition.

4. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you have questions about a specific item.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but it may take additional time for your bank to post the refund.

6. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at heatwave0160@gmail.com so we can evaluate the issue and provide a resolution.

7. Can I exchange my item for a different one?

To exchange an item, it is recommended to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination.

9. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will assist you with the cancellation.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.